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Success Stories - |
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Viewing the results of a Bay and Baker program (or in fact any business improvement initiative) through a success filter can be fulfilling for us but may not help you in understanding the impact of our engagement. As we analyze and quantify improvement opportunities, our potential clients usually ask us one or more of the following questions;
Interestingly, they don’t usually ask us for results from other clients. Since our clients are putting their credibility on the line by engaging us, we need to carefully consider the impacts we expect versus the risks, real or perceived, assumed by our clients. Each client is different – some want reduced time to market, some want improved EBITDA, some just want to stay in business. Most are very private and none want to see their results on our web site. So first of all, we have our prospective clients talk to our existing or prior clients to help explain what it’s like to work with Bay and Baker. This helps provide context to any specific improvement claim. Second, we try and address the concerns expressed above. Call us and we’ll explain how. Third, our success stories look much like the other guy’s – large improvements in quantified measures, at least the ones that look good. Reality is usually somewhere in between the glowing claims and current baseline. Willingness to change, leadership from the top, and the ability to measure performance are necessary but people always make the difference between successful change or another disappointing management pushup exercise. Finally, success is in the eye of the beholder. To illustrate, consider the case of 3M. James McNerney moved over from GE in 2000 and led a big Six Sigma push resulting in improved financial performance. But George Buckley replaced McNerney (who moved on to Boeing) in 2005 and is trying to reignite creativity while scaling back on Six Sigma. So, did Six Sigma succeed or did it smother the 3M culture of innovation? Time will tell but you can find pundits arguing both sides of the issue. Oh, and by the way, we did improve productivity per professional of one client by more than 100%. |
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Interested in more details? Leave us a call back message now.... |
Jack Welch |
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© 2007 Bay and Baker LLC |
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How did you determine your improvement impacts?
Faster, in almost every case, is better. From decision-making to deal-making to communications to product introduction, speed, more often than not, ends up being the competitive differentiator.